Refund, Exchange & Warranty Policy

We are a small, independent business that employs expert artisans across a variety of specialties. Good things take time, and your jewellery is no exception. Our process is far from mass production, each piece is hand-crafted over a period of 2-3 weeks, with painstaking attention to detail. From conception to creation, your piece is held by many hands with decades of experience in the industry who take pride in the quality of their work, which is why we’re confident that you’ll love it.

When you shop with us, you’re not just buying a product—you’re partnering with us to create something personal.

We stand by the exceptional quality of our jewellery, and we also understand that purchasing a made-to-order, luxury item is a moment that requires confidence and trust. If for any reason you feel the piece is not as expected upon arrival, we offer a flexible refund and exchange policy to ensure your peace of mind. 

Carefully Considered Purchases

Consideration is the core pillar of sustainability. We encourage you to take your time on our site. By reviewing your order carefully before submitting it, you help us deliver the experience you deserve. Each piece we craft is made to your exact specifications, and we want to ensure that your choices—whether in design, material, or finish— reflect your taste. 

We place great trust in our customers, and in return, we ask that you place the same level of consideration and care into your decision-making. Once your piece begins its journey through our production process, we put all of our energy into creating treasures you’ll cherish for generations to come.

Personalisation is innately collaborative. Our team is available to offer guidance and advice if you're unsure of which materials or designs to choose. If at any point you have concerns or questions about your order, we’re here to help. Just reach out to our team for support. 

Returns for Refund

  • Timeframe: You may request a refund within 14 days of receiving your order.

  • Condition: The item must be returned in its original, unworn condition. We reserve the right to refuse refunds if the item shows signs of wear, has been bent, scratched, or altered in any way.

  • Exclusions: Refunds are not eligible if:

    • The piece has been engraved, customised beyond the parameters listed on the product page, or altered from its original design.

    • Stones or materials have been changed.

    • Any amendments have been made by a third party.

    • Bespoke order, due to the personalised and extensive nature of the design process, are not eligible for refunds or exchanges.

  • Process: To initiate a refund, please contact soum@unarchived.co with your order details, and we’ll guide you through the process.

Exchanges for Store Credit

  • Timeframe: You can exchange your item for store credit within 30 days of receiving your order.

  • Condition: The item must be returned in its original, unworn condition.

  • Process: To initiate an exchange, please contact soum@unarchived.co with your order details, and we’ll guide you through the process.

Return Shipping

When returning an item for a refund or exchange, we recommend insuring the shipment, as we cannot be held responsible for items lost or damaged in transit. We suggest using a tracked and insured delivery service for your protection. We are happy to help you arrange insured shipping, with the cost deducted from your total refund or exchange amount.

Lifetime Care Warranty

Every Unarchived piece comes with a lifetime care warranty, covering:

  • Manufacturing Defects: Any manufacturing defects will be repaired free of charge.

  • One Complimentary Resizing: We offer one complimentary resizing for all engagement rings within the first year of purchase.

Please note: Our warranty does not cover damage due to general wear and tear or accidents. However, we are happy to arrange repairs for such cases for a repair fee. Contact us for a quote if repairs are needed outside the warranty scope.

Inspection & Processing Time

Upon receiving your returned item, our team will inspect it to ensure it meets the conditions outlined above. If accepted, refunds will be processed to your original payment method within 8-10 business days. For exchanges, store credit will be issued in the same timeframe.

Contact Us

For any questions regarding refunds, exchanges, or warranty claims, feel free to email us at soum@unarchived.co.